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Sales and delivery conditions - Frequently asked questions

The Musix FAQ entries are also our Terms and Conditions. Why?

The FAQs are ALSO the same time the delivery conditions and therefore part of any contract of sale with Musix. Thus, our terms and conditions are not "small print", but open, clear and transparent. The FAQ is so informative and defined the same time, apply the rules of the game in cooperation with Musix authentic.

I am already a customer of Musix, but I still can not access online.

Regardless of whether you are an existing customer in MuisX or not, are created by an order under www.musix.ch to make, must be the first under "Account"> "New Customer" is a new account. Our system usually detects if you are already a customer with us (but not yet covered in the online system).

I already have an account Musix but can not log in anymore.

This can several causes:
1. The password is not valid: change it here.
2. Your account was created with an old email address. In this case you should create a new account or you should contact us so that we update your account with your new email address.
3. If the connexion is still not possible, the problem might come from your Internet browser 'cookies'. Simply delete all cookies in your Internet browser.
If you are still unable login to the website, please contact us via email or phone.

Paid today - delivered tomorrow! - What does this mean?

Once your order is ready (that is, if your payment has been registered with us or the delivery invoice), we put every effort to induce the delivery as fast: Stock items are usually. same day delivery, non-stock items ordered as soon as possible for you and usually at goods receipt. on the same day delivered to you.
In addition, all parcels shipped as priority mail and are therefore usually. delivered the following day. Each mailing will be advised by email from us to you, so you can track the mail and via parcel number. Exception to this rule: strings are usually. in an envelope (ie no tracking number) sent.

How long does a bank transfer (inland payment)?

In payment transactions, there are now a variety of ways, including different transmission times associated with it. They provide an accurate overview, so the timing can be optimally selected by you:

I am a new customer - there is an opportunity to unlock a new order right away?

An order will be with us for two reasons may not be immediately released for delivery:
  1. It takes a moment, is transferred to an online order through our online system by the staff in our central application system. (In this step you will be notified by e-mail confirmation with the internal order number.) This is usually during office hours. about every two hours performed.
  2. The order will be processed against prepayment, and the contract shall be activated after receipt of payment.
To place an order as a new customer and the mission as quickly as possible to unlock, you can proceed as follows:
  1. Order online active
  2. According to the total amount. automatically notified to order confirmation paid into our account. (For those not in receipt of designated postal charges in this case you will receive an invoice sent together with the delivery).

How can I know if a certain product is on stock at the moment?

Click to the detailed view to the product you're interested in. You'll find some information about the availability.

Can you inform me when a product arrives at stock?

Yes. If you're interestet in a product which is currently not on stock, we are able to place a notification remark as soon as a new product will arrive at stock.

In urgent cases we can also call you back as soon as a new product arrives and is posted in the system.

In case of a "pick-up" order, you will receive an e-mail, as soon as all the ordered products are on stock. (If you desire, we can set the order on "partial-delivery" so that you receive an e-mail each time an ordered product arrives at stock.

What are the transport costs (within Switzerland/FL)?

It is our goal to communicate the delivery costs transparently.
Please note that in some cases a difference between the indicated transport costs and the effectively charged costs can occur.

Information found at the product's site=> Meaning
Code 8.00The delivery costs are SFr. 8.00
Code ~8.00The delivery costs are probably around SFr. 8.00
(no indication)The delivery costs are not yet deposited
- they will be calculated according to the effective costs.

Order multiple items and save transport costs!

Example: You order the following products:
In this case you'll only pay the transport costs for the first product, which means 16.00.
Product 2 und Product 3 will be delivered without additional costs!

Another example: If you order 2 products with transport cost 'Code 6.00', you will usually pay only 6.00 for both.
The second product will be delivered without additional costs!

Important change by April 2nd 2007:

Since April 2nd 2007 all parcels are sent as post pac priority and should arrive
within 24 hours.
This additional service will be charged as SFr. 1.--.
EXCEPTION: Products like strings, that will be sent without transport costs at all.

MusiX Express-/Kurierdienstleistungen

Sie haben morgen ein wichtiges Konzert und Ihnen fehlt noch ein Tuner? Ihr Sohn hat Geburtstag und das Geschenk darf auf keinen Fall zu spät eintreffen? Kein Grund zur Sorge, denn ab sofort liefern wir auch EXPRESS:

Allgemeine Bedingungen:

Mond-Express

Musix-Kurierdienst

Wir liefern Ihnen die Bestellung auch sofort und ausserhalb der Postzeiten direkt vor Ihre Haustür, zum Bandraum oder ohne Umwege zum Konzertstandort. Kosten:

How can I pay and when will my order be processed?

We do generally deliver either against invoice or against prepayment.

Your first order will typically be processed against prepayment. And this is the way it works:

  1. Please order online
  2. You'll receive an automatically generated confirmation message (that will not list the transport costs)
  3. Your order will then be processed within 1-2hours by one of our employees (office time).
  4. You'll then receive a confirmation together with the payment instructions by email.
  5. Important: At this time your order will no longer be visible in the online shop system.
  6. Your order will be processed after the payment has arrived.

Important:

To which account can we send a payment?

Basically:

We ask you to pay the amount as indicated within the electronic confirmation email which contains all payment instructions within the PDF document.

We ask you to pay by onlinebanking or by payment order. (If you pay at the post office counter we will be charged unnecessarily.)

Account for payments from switzerland in swiss francs:

MusiX distribution
4422 Arisdorf
Postal account: 40-358241-0

(If needed:)
IBAN-Number: CH7609000000403582410
SWIFT-Code: POFICHBE
Bank name: Postfinance, 3030 Bern/Schweiz

Payments from the European Union in EURO:

Our account in switzerland:

Address: MusiX Pro, Sägeweg 15, 4304 Giebenach
IBAN-Number: CH5409000000918977368
SWIFT-Code: POFICHBE
Bank name: Postfinance, 3030 Bern/Schweiz

(The number of the postal account 91-897736-8 is usually not needed.)

Account in germany:

If it's easier or less expensive for you to pay to an account in germany, you may pay to the following account:

Bank name: Postbank Stuttgart
Account number: 106710709
Bank identification code: 60010070
IBAN: DE54600100700106710709
BIC: PBNKDEFF[600]

How does a payment by reference number work (payment within switzerland)?

- Payment slips/orders with reference number are orange or blue payment slips (in contrary to the red payment slips). - The account number for a payment with a referenznumber starts always with '01' (Example: 01-54533-7) - The reference number is a number for an identification of a payment in which the last cypher is the control cypher. Therefore it is normally not possible to indicate a wrong reference number when you do a payment via online-banking. - Sometimes it demands the reference number as a 27-digit number. We have simply 7 or 8 cyphers. If you have to indicate a number with 7 or 8 cyphers, you can fill out the rest with '0' cyphers. So for example 0000000.....REFERENCENUMBER (27 cyphers). - A Payment with reference number will be automaticly accounted and assigned to the order in our system, for which we made the invoice or the advance invoice.

Is it possible to receive the product available as partial delivery?

Yes. Please ask a partial delivery b e-mail.

Information: partial order by online-order:Example: you order 5 products whereof one product is not on stock. It is possible, that the employee in charge has designated a partial delivery. We try to make the best decision (partial delivery Yes or No) when you order several products whereof some articles are not on stock. When you order a keyboard and a suitable stand, we consider a partial delivery when the stand is delayed. Of course not when the keyboard is delayed.

Information: partial delivery for orders of strings.: When you order strings you can assume that we ship a partial delivery when a different product from the same order has not been available yet. For Example when you order 20 sets of strings and we have just 5Stk on stock, we will send you 2 in a envelope and send you the 18 pieces complete afterwards, because we assume that you may need 1 or 2 sets of string urgently.

Conclusion: "We think" concerning partial delivery. When we should think "the wrong way", please contact us.

I'd like to pick up my goods instead of a shipment. Is this possible?

Yes. Please inform us if you like to pick up your goods. By the way: You can also send us an e-mail to teach us that you generally like to pick up your goods. We will add a remark in your customer's-data-entry, so that future orders will automatically be marked as pick-up orders.

I'm on holiday during the next two weeks. The shipment should be carried out afterwards.

No problem! We can place a delivery date remark to every order. An order will not be delivered up to this date or we enter a "warningtext" which shows the responsible person that he/she should e.g. phone the customer before we deliver the goods.

My product is defective- how should I proceed?

Important: It is really important to contact us before sending it back to us. Below-mentioned are some important points regarding the warranty-handling.
  • Do always contact us first. When you send us a describtion of what is broken by E-mail, we can handle the case fast and with more efficiency.
  • We prepare the guarantee-handling with the responsible service-center and write you an E-mail back in which we tell you to whom you can send your broken device.
  • Normally you can send the device directly to the responsible service-center. To send the device back to us would slow down the handling and causes unnecessary coasts.

    Important Service-Centers (in brackets: names):

    Warranty: Who takes the forwarding charges?

    If there is nothing stated, it is a 'bring-in' guarantee. This means that:

    (In case of an explicit indicated "On-Site-warranty", it also covers the charges for shipment to the service-center).

    A product is available on the market in limited quantities. How is the allotment?

    The allocation of the incoming units are with us consistently on a 'first-in-first-out'. Ie who has first appointed, is also included in the delivery of first. \u003cp\u003e We always try to identify potential delays in advance and to bridge using appropriately large pre-orders. However, it is possible that a product is sold in the meantime, in particular for products which are still in the introductory phase.

    Is my order binding?

    Yes! Regarding this topic, please consider the following points:

    You did not kept the agreed-upon delivery time.

    This statement is basically wrong. Our employees never assure a delivery time to 100%, neither by phone nor by mail. We have the experience, that there will always be a rest risk of a delivery delay, although when we have a written statement of the delivery date.

    We give our very best though to give you the best information about the availability. (Check FAQ-Entry for availability).

    I do not wish to receive backorder messages.

    When you order a product that can only be delivered at a later day (for example when there is a delay of the distributor or the product appears new on the market), you will receive every a backorder message by E-mail every other week that we included the order correct in our system and that the delivery is outstanding.

    If you do not wish to receive no backorder messages in case of a specific backorder, please let us know.

    We can add a remark in your customer's data, if you never wish to receive no backorder message.

    Foreign shipment: I have not received my order yet.

    Unfortunately it sometimes happens that there is a delay with shipments from Switzerland to the European Union caused by customs. The shipment can take up to 3 weeks in rare cases. In other cases a shipment to Norway took just 3 days. Newly though we send all the shipment by certified mail where you can track your shipment by a tracking number.

    I have sent a request by e-mail/contact form. When can I expect an answer?

    It is our ambition to answer within three hours (during office hours). We reached this goal apart from a few exceptions.

    Therefore you can expect an answer within three hours. Exceptions are rare but can occur. We give our very best to answer in a short time to your demand/question.

    I don't like to receive no advertisement.

    We certainly understand your wish not to receive the annual catalogue or the newsletter by E-mail.

    For that, please send us an E-mail. We will send you a confirmation, that we cancelled your E-mail or postal address for publicity purposes. When you will not receive a confirmation within 2 days, we lost your E-mail. In this case, we ask you to phone us (Contact).

    The FAQ entry for suppliers: the rules on representative visits and orders

    We are committed to a cooperative, transparent and profitable partnership with our suppliers. From our side, a co-operation under the following conditions occur best:

    Do I have to pay my bill due (punctually)?

    Yes! (This Question is actually not part of a FAQ, it is self-evident.).

    Who receives a delivery against invoice enjoys a special status. Who does not pay (or does not pay punctially) his bill due has to assume that he/she looses this status.

    Our dunning process is based on an electronic system, therefore you receive reminders exclusively by e-mail.

    In case you do not pay we reserve legal measures. A prosecution will be automatically prefaced. Until we received the full payment the good will stay in our ownership. We will charge the coasts for the activities and the encashment-company.

    Do I have to pay an advance invoice? Do I have to pick up the ordered goods?

    Yes! (This Question should neither not be part of a FAQ as this is self-evident).

    Pleace note that we consider your order as binding. Therefore we ask you not to place your order until you are sure you wish to take them.

    Who does not pay the advance invoice, does not pick up ordered goods or cancels an order without permission causes high costs.

    We charge these costs according to the principle that the party responsible is liable for the damages (minimum amount CHF 15.00).

    If the Musix-FAQ (the terms) binding?

    Yes, of course!

    Our offer is aimed at customers who behave cooperatively towards us. We want you to achieve the best performance and best value for money offer sustainably.

    Who we clearly communicated that he / she is not willing to abide by our terms and conditions, must reckon with the demolition of the business.

    I have a change request although my order is binding. How can I proceed?

    Tell us your wish by e-mail. Please consider that a change may also affect the purchasing department. Therefore a change can not only be decided by the sales assistant. An intern callback is necessary. We try to figure out a solution that works out for you. We may do propose another solution to solve the problem.

    An example:
    You have ordered a product which is unfortunately sold out at the moment. You need this product (or a similar one) next week for a concert. The anticipated date of delivery is in approximately 4 days. It is not guaranteed that the you will receive the shipment before the concert. OUR proposed solution: We send you a substitute in advance, which you will send us back when you receive the ordered product. In this regard you receive the ordered product and at the same time you have a solution for your next concert.

    I forgot my password

    To get a new password for the registered email-address, please click here.

    What is the "advance recycling fee (ARF) '?

    Save disposal costs with the advance recycling fee (ARF).

    Articles with electrical or electronic components, you can at any store that carries an appropriate range, can be disposed free of charge.

    This saves great circumstances and high disposal costs.

    How does this work? In Musix Pro, you already pay when purchasing items with electrical or electronic components of a marginal fee, the so-called advanced recycling fee (ARF). It guarantees the free and proper disposal later.

    Thus you make a major contribution to environment and nature.

    Advanced recycling fee (ARF).

    Electric household appliances Small household appliances ARF of CHF 1 - up to CHF 7 - depending on weight

    Consumer photo and ARF of CHF 1 - to C $ 20 - depending on the selling price (starting from CHF 50 -)

    The exact ARF fees you can see from the price label of the corresponding article.

    Details of the ARF and tariffs at any time you can read in our web or www.sens.ch www.swico.ch.

    Your Website is occasionally slow. Will this be improved?

    Yes! Our online-range of products has grown a lot during the last years, which sometimes leads to slow response times of our webapplication. We make a effort to improve this and many other points. The following points do have the highest priority.

    Are the price tags on the spot in the store always 100% up to date?

    Unfortunately, no. Rate fluctuations, price increases from manufacturers, price reductions, conditions, amendments, etc. can change from day to day product prices in 1000. We update these changes as soon as possible. However, it is impossible to always handle all these changes on the same day.

    Price tags are therefore generally not relevant to us.

    For this reason, you find the entrance a large poster, "Valid only for current prices on the website. (Errors excepted).

    Do you buy used instruments/devices or accept them as payment?

    No. For several years we have focused on our core business and do not buy used instruments nomore.

    Special Deals

    All special deals are only valid as long as available on our webpage. For orders before the special offer was shown or after it is removed from this webpage, it won't be possible to order it at the special price. There are no exceptions to this rule.