FAQ (Häufig gestellte Fragen) / AGB (Allgemeine Geschäftsbedingungen)

The Musix FAQ entries are also our Terms and Conditions. Why?


The FAQs are ALSO the same time the delivery conditions and therefore part of any contract of sale with Musix. Thus, our terms and conditions are not "small print", but open, clear and transparent. The FAQ is so informative and defined the same time, apply the rules of the game in cooperation with Musix authentic.


 

I am already a customer of Musix, but I still can not access online.


Regardless of whether you are an existing customer in MuisX or not, are created by an order under www.musix.ch to make, must be the first under "Account"> "New Customer" is a new account. Our system usually detects if you are already a customer with us (but not yet covered in the online system).


 

I already have an account Musix but can not log in anymore.


This can have several causes:
1st The password is incorrect: Request a
 

Paid today - delivered tomorrow! - What does this mean?


Once your order is ready (that is, if your payment has been registered with us or the delivery invoice), we put every effort to induce the delivery as fast: Stock items are usually. same day delivery, non-stock items ordered as soon as possible for you and usually at goods receipt. on the same day delivered to you.
In addition, all parcels shipped as priority mail and are therefore usually. delivered the following day. Each mailing will be advised by email from us to you, so you can track the mail and via parcel number. Exception to this rule: strings are usually. in an envelope (ie no tracking number) sent.


 

How long does a bank transfer (inland payment)?


In payment transactions, there are now a variety of ways, including different transmission times associated with it. They provide an accurate overview, so the timing can be optimally selected by you:

Important Service-Centers (in brackets: names):

  • Maritec Service, Strengelbacherstr. 1 , 4800 Zofingen (Fender, Peavey, Furman)
  • Audiotechnik Arber+Co, Edisonstr. 7, 4053 Basel (Behringer, Zoom, Hartke)


 

Warranty: Who takes the forwarding charges?


If there is nothing stated, it is a 'bring-in' guarantee. This means that:
  • The warranty covers the costs of the reparation in the service-center.
  • The charges for the shipment to the service-center are on customer's account.
  • The reshipment to the customers is covered by the guarantee.

(In case of an explicit indicated "On-Site-warranty", it also covers the charges for shipment to the service-center).


 

A product is available on the market in limited quantities. How is the allotment?


The allocation of the incoming units are with us consistently on a 'first-in-first-out'. Ie who has first appointed, is also included in the delivery of first. \u003cp\u003e We always try to identify potential delays in advance and to bridge using appropriately large pre-orders. However, it is possible that a product is sold in the meantime, in particular for products which are still in the introductory phase.


 

Is my order binding?


Yes! Regarding this topic, please consider the following points:

  • An online-order is binding and can not be cancelled.
  • There is no right of return.
  • A warantee case does not permit you to cancel the order.
  • A long delivery date does not permit you to cancel the order.


 

Orders are binding at Musix. Why?


It is a question of the companie's philosophy, up to which point an order can be changed or cancelled. With Musix are orders binding when they are placed in our system. Therefore please note the following points:

E-mails and orders are not handled by only one person (and also not at the same time). Moreover the purchasing department takes data directly out of the application system and orders will be created automatically. Therefore it is very possible that the internal processing-order is the following:

-> 1. Online order -> 2. Order release at shipping (stock type) or buying department (non-stock type) -> 3. E-mail processing.

We know that other dealers do handle this differently, whereas this causes other problems. It happens a lot that a customer for example finds the same product in an Ebay-auction or changes his plans without further ado. The customer's benefit would be overall NEGATIVE, if we would always be responsive to that, then it would slow down the workflow (which is not in the customers interest) and on the other side it would cause extra-costs*. Costs, as a result of wrong orders, would have to be taken into the sales price (which is also not in the customer's interest). Not to mention the external activities, which are caused by later changes. Exactly this last point is sometimes intransparent for the customer. One introduction day in our company would show you, that exactly these things cause the greatest efforts.

*costs of capital commitment, freight costs, time costs etc.


 

You did not kept the agreed-upon delivery time.


This statement is basically wrong. Our employees never assure a delivery time to 100%, neither by phone nor by mail. We have the experience, that there will always be a rest risk of a delivery delay, although when we have a written statement of the delivery date.

We give our very best though to give you the best information about the availability. (Check FAQ-Entry for availability).


 

I do not wish to receive backorder messages.


When you order a product that can only be delivered at a later day (for example when there is a delay of the distributor or the product appears new on the market), you will receive every a backorder message by E-mail every other week that we included the order correct in our system and that the delivery is outstanding.

If you do not wish to receive no backorder messages in case of a specific backorder, please let us know.

We can add a remark in your customer's data, if you never wish to receive no backorder message.


 

Foreign shipment: I have not received my order yet.


Unfortunately it sometimes happens that there is a delay with shipments from Switzerland to the European Union caused by customs. The shipment can take up to 3 weeks in rare cases. In other cases a shipment to Norway took just 3 days. Newly though we send all the shipment by certified mail where you can track your shipment by a tracking number.


 

I have sent a request by e-mail/contact form. When can I expect an answer?


It is our ambition to answer within three hours (during office hours). We reached this goal apart from a few exceptions.

Therefore you can expect an answer within three hours. Exceptions are rare but can occur. We give our very best to answer in a short time to your demand/question.


 

Do I have to give my address data when I buy something at Musix?


Yes. We do not accept anonym online orders neither anonym on site orders for the following reasons:
  • We have to know who bought the product for guarantee evidence.
  • When we ship off a delivery, you will receive a notification by mail. When a delivery is ready to be picked up, you will also get a notification by mail.
  • Decrease of the theftrisk
Soon, buying goods from Musix will only be possible with a personal Musix-Pass, which is issued by an authorized person.

According to this, Musix is not a "normal" shop but should rather be a great infrastructure for music enthusiasts, who identify themselves with our company policy.

We assure confidential handling of adress data!


 

I don't like to receive no advertisement.


We certainly understand your wish not to receive the annual catalogue or the newsletter by E-mail.

For that, please send us an E-mail. We will send you a confirmation, that we cancelled your E-mail or postal address for publicity purposes. When you will not receive a confirmation within 2 days, we lost your E-mail. In this case, we ask you to phone us (Contact).


 

The FAQ entry for suppliers: the rules on representative visits and orders


We are committed to a cooperative, transparent and profitable partnership with our suppliers. From our side, a co-operation under the following conditions occur best:
  • Representative visits: we want a vorgängie emailed to me, at least 1 week before the desired date. We should also know what is to be the content and purpose of the meeting, to assess whether and how a meeting should take place on both sides profit.
  • Orders are ALWAYS and ONLY in writing. A telephone order is only after written confirmation.
  • If a product is not available, please send us a replacement product or successor without prior consultation with us.


 

Do I have to pay my bill due (punctually)?


Yes! (This Question is actually not part of a FAQ, it is self-evident.).

Who receives a delivery against invoice enjoys a special status. Who does not pay (or does not pay punctially) his bill due has to assume that he/she looses this status.

Our dunning process is based on an electronic system, therefore you receive reminders exclusively by e-mail.

In case you do not pay we reserve legal measures. A prosecution will be automatically prefaced. Until we received the full payment the good will stay in our ownership. We will charge the coasts for the activities and the encashment-company.


 

Do I have to pay an advance invoice? Do I have to pick up the ordered goods?


Yes! (This Question should neither not be part of a FAQ as this is self-evident).

Pleace note that we consider your order as binding. Therefore we ask you not to place your order until you are sure you wish to take them.

Who does not pay the advance invoice, does not pick up ordered goods or cancels an order without permission causes high costs.

We charge these costs according to the principle that the party responsible is liable for the damages (minimum amount CHF 15.00).


 

If the Musix-FAQ (the terms) binding?


Yes, of course!

Our offer is aimed at customers who behave cooperatively towards us. We want you to achieve the best performance and best value for money offer sustainably.

Who we clearly communicated that he / she is not willing to abide by our terms and conditions, must reckon with the demolition of the business.


 

I have a change request although my order is binding. How can I proceed?


Tell us your wish by e-mail. Please consider that a change may also affect the purchasing department. Therefore a change can not only be decided by the sales assistant. An intern callback is necessary. We try to figure out a solution that works out for you. We may do propose another solution to solve the problem.

An example:
You have ordered a product which is unfortunately sold out at the moment. You need this product (or a similar one) next week for a concert. The anticipated date of delivery is in approximately 4 days. It is not guaranteed that the you will receive the shipment before the concert. OUR proposed solution: We send you a substitute in advance, which you will send us back when you receive the ordered product. In this regard you receive the ordered product and at the same time you have a solution for your next concert.


 

I forgot my password


To get a new password for the registered email-address, please click here.


 

What is the "advance recycling fee (ARF) '?


Save disposal costs with the advance recycling fee (ARF).

Articles with electrical or electronic components, you can at any store that carries an appropriate range, can be disposed free of charge.

This saves great circumstances and high disposal costs.

How does this work? In Musix Pro, you already pay when purchasing items with electrical or electronic components of a marginal fee, the so-called advanced recycling fee (ARF). It guarantees the free and proper disposal later.

Thus you make a major contribution to environment and nature.

Advanced recycling fee (ARF).

Electric household appliances Small household appliances ARF of CHF 1 - up to CHF 7 - depending on weight

Consumer photo and ARF of CHF 1 - to C $ 20 - depending on the selling price (starting from CHF 50 -)

The exact ARF fees you can see from the price label of the corresponding article.

Details of the ARF and tariffs at any time you can read in our web or www.sens.ch www.swico.ch.


 

Your Website is occasionally slow. Will this be improved?


Yes! Our online-range of products has grown a lot during the last years, which sometimes leads to slow response times of our webapplication. We make a effort to improve this and many other points. The following points do have the highest priority.
  • Improvement concerning product groups
  • Improvement concerning the response time of the web application.
  • Integration of different payment options
  • Integration of financing possibilities


 

Are the price tags on the spot in the store always 100% up to date?


Unfortunately, no. Rate fluctuations, price increases from manufacturers, price reductions, conditions, amendments, etc. can change from day to day product prices in 1000. We update these changes as soon as possible. However, it is impossible to always handle all these changes on the same day.

Price tags are therefore generally not relevant to us.

For this reason, you find the entrance a large poster, "Valid only for current prices on the website. (Errors excepted).


 

Do you buy used instruments/devices or accept them as payment?


No. For several years we have focused on our core business and do not buy used instruments nomore.


 

Special Deals


All special deals are only valid as long as available on our webpage. For orders before the special offer was shown or after it is removed from this webpage, it won't be possible to order it at the special price. There are no exceptions to this rule.