Customer feedbacks
Daniel d. - 14.09.2015
Thank you for your help, and for letting me know that the originally ordered case was not the right option. That has certainly spared me the trouble of having to contact MusiX for a return and exchange.
Fernando K. - 23.11.2016
I've been a loyal Thomann customer for several years. I always praised their Customer Service and clean, efficient processes. Until then I didn't buy from Musix more often simply because your prices were significantly higher in the items I was buying. I'm always happy to pay a slightly higher price to support local companies...anywhere up to 10% is perfectly acceptable to me. But in my last 2 purchases you folks showed interest in capturing my business, and somehow levelled your prices to a reasonable price premium. That difference I'm happy to pay, to buy from a Swiss company. Your excellent customer service is the last bit that convinced me to put Musix as my first stop for shopping. Thank you !
David W. - 10.02.2014
Many thanks for the great service provided late on Saturday afternoon and for preparing all ordered goods. Saturday evening the kit was up and running, I'm impressed.
Kevin A. - 21.12.2015
thanks for your help, speaker arrived Saturday morning as expected and worked great that evening. Payment already made electronically to reach your account tomorrow. Great service, thanks
Mark S. - 26.08.2016
We have all of the order delivered already !! That was fantastic service thank you so much. The boys (and myself) are very happy with both the guitars and are looking forward to their first lesson tomorrow.
Stephen F. - 20.11.2013
Many thanks for the incredible customer service -- the replacement part arrived and works perfectly. Musix rocks!
Antonio F. - 06.04.2013
I received the piano yesterday as expected and I'm absolutely happy about it. Thank you and your colleagues for sorting it out.
Alexandre B. - 25.10.2016
Thanks again for your dedication and professionalism
Maria P. - 22.07.2016
I have to compliment Alberto Cusenza. I had some issues with the payment and everything, and he was super patient and answered my emails pretty quick. I'll wait for my order, but until now I really like how your store have so many options of instruments (I'm from Brazil and for me it's even weird that some cities such as Interlaken doesn't have any store as Musix) Your e-commerce was super helpful as well as your team. Have a nice evening!
Kevin L. - 02.02.2011
Thanks - It was a pleasure to do business with you. I appreciate all the extra help on your part. I certainly will look at your sight for anything more I may need.
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      MusiX Giebenach
      MusiX AG
      Sägeweg 15
      4304 Giebenach BL
      Giebenach
      Tel: 061 813 11 77
      Due to the current construction to expand our customer and instrument testing area, our showroom-section in Giebenach will be closed until presumably the middle of December 2016. Pickups are however not affected by this temporary inconvenience.

      We therefore look forward to welcoming you during our normal opening hours, as advertised on our website.

      We kindly thank you for your understanding and hope to see you soon!

      Tu-Fr: 10h-12h + 13:30-17h
      Sa: 10h-16h

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      MusiX Bern
      MusiX AG
      Maulbeerstr. 8
      3011 Bern BE
      Bern
      Tel: 031 382 04 86

      Tu-Fr: 13h-18:30
      Sa: 09h-16h

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