Fernando K. - 23.11.2016
I've been a loyal Thomann customer for several years. I always praised their Customer Service and clean, efficient processes. Until then I didn't buy from Musix more often simply because your prices were significantly higher in the items I was buying. I'm always happy to pay a slightly higher price to support local companies...anywhere up to 10% is perfectly acceptable to me.
But in my last 2 purchases you folks showed interest in capturing my business, and somehow levelled your prices to a reasonable price premium. That difference I'm happy to pay, to buy from a Swiss company. Your excellent customer service is the last bit that convinced me to put Musix as my first stop for shopping.
Thank you !
Andreas M. - 01.10.2013
Thank you. I found your service excellent - if I can write a review or rating online for you please let me know.
Kevin A. - 21.12.2015
thanks for your help, speaker arrived Saturday morning as
expected and worked great that evening. Payment already made electronically
to reach your account tomorrow. Great service, thanks
Stephen F. - 20.11.2013
Many thanks for the incredible customer service -- the replacement part arrived and works perfectly. Musix rocks!
Mark S. - 26.08.2016
We have all of the order delivered already !! That was fantastic service thank you so much.
The boys (and myself) are very happy with both the guitars and are looking forward to their first lesson tomorrow.
Yan S. - 13.07.2016
I love the new piano! The quality of the product and sound is just amazing. I was also very impressed by the efficiency and professionalism of your service - in true Swiss standard!
By the way, I'll visit your shop in Bern on Thursday afternoon.
My best wish to the prosperity of your business!
Nadiya H. - 30.07.2015
Thanks for the very nice service - we got the piano today. Amazing job!
Eduardo H. - 16.02.2015
thanks for your attention to my order, your shop is the best, great service.
Maria P. - 22.07.2016
I have to compliment Alberto Cusenza. I had some issues with the payment and everything, and he was super patient and answered my emails pretty quick. I'll wait for my order, but until now I really like how your store have so many options of instruments (I'm from Brazil and for me it's even weird that some cities such as Interlaken doesn't have any store as Musix)
Your e-commerce was super helpful as well as your team.
Have a nice evening!
David W. - 10.02.2014
Many thanks for the great service provided late on Saturday afternoon and for preparing all ordered goods. Saturday evening the kit was up and running, I'm impressed.