Fernando K. - 23.11.2016
I've been a loyal Thomann customer for several years. I always praised their Customer Service and clean, efficient processes. Until then I didn't buy from Musix more often simply because your prices were significantly higher in the items I was buying. I'm always happy to pay a slightly higher price to support local companies...anywhere up to 10% is perfectly acceptable to me.
But in my last 2 purchases you folks showed interest in capturing my business, and somehow levelled your prices to a reasonable price premium. That difference I'm happy to pay, to buy from a Swiss company. Your excellent customer service is the last bit that convinced me to put Musix as my first stop for shopping.
Thank you !
David W. - 10.02.2014
Many thanks for the great service provided late on Saturday afternoon and for preparing all ordered goods. Saturday evening the kit was up and running, I'm impressed.
Manuel P. - 25.05.2016
Thanks for your reply and help on this matter,
The seriousness of your follow -up and fast reply are a great sign of service :-)
Congratulations. Continue this way.
Yes there are always way to improve. And I am glad I could contribute to that .
At least , you have won my sympathy again... :-)
I am looking forward to receiving the Guitar
Kevin A. - 21.12.2015
thanks for your help, speaker arrived Saturday morning as
expected and worked great that evening. Payment already made electronically
to reach your account tomorrow. Great service, thanks
Antonio B. - 27.12.2016
Delivered in Swiss Alpine Style!!!
Love you guys at Musix.ch
Thank you everyone!
Maria P. - 22.07.2016
I have to compliment Alberto Cusenza. I had some issues with the payment and everything, and he was super patient and answered my emails pretty quick. I'll wait for my order, but until now I really like how your store have so many options of instruments (I'm from Brazil and for me it's even weird that some cities such as Interlaken doesn't have any store as Musix)
Your e-commerce was super helpful as well as your team.
Have a nice evening!
Leonel B. - 08.01.2016
Excellent. Thank you very much for your support.
Ali A. - 15.09.2015
I received the headphones today, it took me 5 second to make the decision to keep them, they are amazing.
Once again you provide the best, even better than what I had in mind. Thanks!
Kevin L. - 02.02.2011
Thanks - It was a pleasure to do business with you. I appreciate all the extra help on your part. I certainly will look at your sight for anything more I may need.
Stephen F. - 20.11.2013
Many thanks for the incredible customer service -- the replacement part arrived and works perfectly. Musix rocks!